Oh no, something went wrong. Please check your network connection and try again.

Help center > Policies > Your reservations

Finding and Understanding Your Stay's Cancellation Policy

At Pridebnb, ensuring transparency and ease for our guests is our top priority. Knowing the cancellation policy for your stay is essential, whether you're planning your trip with peace of mind or facing unexpected circumstances. Our comprehensive guide will walk you through the process, so you can confidently navigate cancellation policies on Pridebnb.

In this article

Before You Book

When you're considering a listing, we make it simple to access cancellation details right on the listing page. Please read the listing description carefully, so that you'll be informed about the specific cancellation policy before you make any payment. This way, you can be fully aware of your options should your plans change. If you are not sure, or do not understand what the cancellation policy is, always feel free to reach out to the host via the secure messaging system.

After You Book

Your peace of mind is our priority even after booking. Within your Inbox "As a guest" section, you can easily find your booked reservations. Click on the listing link, and find their respective cancellation policies in the listing description. Scroll down to the CANCELLATION POLICY section to view the specific cancellation policy for each booking.

Additionally, if you ever need to cancel a reservation, you can do that by contacting the Pridebnb support team. Depending on the length of your stay and the applicable cancellation policy, you may be eligible for a partial refund if you cancel after check-in. Learn more about the various cancellation policies we offer and how they may affect your refund.

Exceptional Circumstances

We understand that life can sometimes present unforeseen challenges. If an emergency or natural disaster disrupts your travel plans, you may be eligible for a refund due to extenuating circumstances. We are here to assist and guide you through this process to ensure you receive the appropriate support and consideration.

In response to the ongoing COVID-19 pandemic, we have also implemented additional measures to provide you with flexibility and peace of mind during these uncertain times. Explore your options and understand how our exceptional circumstances policy can help during this pandemic.

Cancellation Policies for Hosts

We value our hosts as much as our guests, and we want to empower them with the right tools to manage their listings effectively. If you're a host or curious about the available cancellation policies for your listing, we have detailed resources to guide you through this aspect of hosting. Understanding cancellation policies can contribute to a smoother hosting experience for both you and your guests.

Issues While You're on a Trip

While we strive to ensure a smooth travel experience, we understand that unexpected issues may occasionally arise during your stay. If you encounter any problems upon arrival that the host cannot resolve promptly, we have a Rebooking and Refund Policy in place to offer you the necessary support and solutions.

At Pridebnb, we are committed to providing a secure and enjoyable platform for all our users. By familiarizing yourself with our cancellation policies and support systems, you can make informed decisions and travel with confidence, knowing that we are here to assist you at every step of your journey.

If you have any further questions or need assistance, don't hesitate to reach out to our support team.