Privacy Policy

Last Updated: June 28, 2023

Privacy Policy for the United States

Welcome to Pridebnb! We're more than just a travel platform. We're a community of LGBTQ+ adventurers, dreamers, and explorers. Our mission is simple: to create a safe, friendly, and inclusive space for you to discover new destinations, connect with like-minded individuals, and make memories that last a lifetime. We value trust and transparency, and it is crucial for us to clarify how we handle your information and protect your right to privacy.

This Privacy Policy outlines how Pridebnb, Inc. and its affiliates ("we," "us," or "Pridebnb") process personal information related to your use of the Pridebnb Platform. Depending on your location and activities on the platform, additional privacy pages listed below may also apply to you. Please follow the links provided to review the supplementary information that describes how we process personal information for those regions and services.

Important Supplemental Information

For Users in California, Colorado, Connecticut, Utah, Vermont, and Virginia: If you reside in any of these states, please visit our "Supplements for California, Colorado, Connecticut, Utah, Vermont, and Virginia" page. You will find specific privacy information that applies to you.

For Enterprise Customers and Pridebnb for Work Users: If you utilize our enterprise services or have linked your account with an Pridebnb for Work customer, please visit our "Enterprise Customers and Pridebnb for Work" page. You will find specific privacy information relevant to you.

We encourage you to familiarize yourself with these supplemental privacy resources to gain a comprehensive understanding of how we handle your personal information based on your location and usage of our services. Your privacy matters to us, and we are committed to ensuring your trust and protection throughout your Pridebnb experience.

1. DEFINITIONS

The terms used in this Privacy Policy that are not explicitly defined have the same meaning as defined in our Terms of Service ("Terms").

2. COLLECTION OF PERSONAL INFORMATION

2.1 Information Required for Using the Pridebnb Platform

When you utilize the Pridebnb Platform, we collect personal information necessary to provide our services. Without this information, we may be unable to fulfill your requested services. The types of information we collect include:

Contact, Account, and Profile Information: This includes your first name, last name, phone number, postal address, email address, date of birth, and profile photo, depending on the features you use.

Identity Verification and Payment Information: We may collect images of your government-issued identification (as permitted by applicable laws), ID numbers, verification information, a selfie for ID verification purposes, as well as your bank account or payment account details. If you are not an Pridebnb user, we may receive payment information related to you when an Pridebnb user provides your payment card for a booking. If you provide us with a copy of your ID, we may scan, use, and store the information contained therein to verify your identity and ensure security.

2.2 Information You Choose to Provide Us

You have the option to provide us with additional personal information, which may include:

Additional Profile Information: This can include your gender, preferred language(s), city, and personal description. Some of this information, as specified in your account settings, becomes part of your public profile page and is visible to others.

Information About Others: If you provide personal information about others, such as a payment instrument belonging to someone else or information about a co-traveler, you certify that you have the necessary permission to share that information with Pridebnb for the purposes described in this Privacy Policy. You must also ensure that you have shared the Pridebnb Privacy Policy with them.

Address Book Contact Information.

Other Information: This may include filling out forms, adding information to your account, responding to surveys, participating in promotions, communicating with Pridebnb Support and other members, importing or manually entering address book contacts, providing your address and/or geolocation, or sharing your experiences with us. If you choose to share it, this information may also include health-related details.

2.3 Information Automatically Collected through the Pridebnb Platform and Payment Services

When you use the Pridebnb Platform and Payment Services, we automatically collect personal and other information. This may include:

Geolocation Information: We may collect your precise or approximate location, determined from your IP address, GPS data from your mobile or other devices, or information you explicitly provide us, depending on your device settings. We may also collect this information when you're not using the app, if you enable this feature through your settings or device permissions.

Usage Information: This includes the pages or content you view, searches for listings, bookings you have made, additional services you have added, and other actions performed on the Pridebnb Platform.

Log Data and Device Information: Details about your use of the Pridebnb Platform, such as clicked links to third-party applications, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you have viewed or engaged with before or after using the Pridebnb Platform. We may collect this information even if you don't have an Pridebnb account or haven't logged in.

Cookies and Similar Technologies: We may use cookies and similar technologies as described in our Cookie Policy.

Payment Transaction Information: This includes details such as the payment instrument used, date and time of the transaction, payment amount, payment instrument expiration date, billing postcode, PayPal email address, IBAN information, your address, and other transaction-related details.

2.4 Personal Information Obtained from Third Parties

We also collect personal information from other sources, including:

Third-Party Services: If you link, connect, or log in to the Pridebnb Platform using a third-party service (such as Google, Facebook, or WeChat), you authorize that service to provide us with information, such as your registration, friends list, and profile information, as controlled by that service or authorized by you through your privacy settings.

Background Information: In the United States, we may obtain reports on criminal records, sex offender registrations, and other background information to the extent permitted by applicable laws. In India, for hosts, we may conduct criminal background checks within the limits of applicable laws. For users outside the United States, with your consent where required and to the extent permitted by applicable laws, we may obtain police, background, or registered sex offender checks. We may utilize your information, including your full name and date of birth, to acquire such reports.

Enterprise Product Invitations and Account Management: Organizations using our Enterprise products may provide personal information to facilitate account management and invitations to use enterprise products.

Referrals and Co-Travelers: If you are invited to the Pridebnb Platform, such as being a co-traveler on a trip, the person who invited you may submit personal information about you, such as your email address or other contact details.

Guest Travel Insurance: If you make a claim under our Guest Travel Insurance policy, we receive information related to your claim to process, handle, or assess it, as outlined in this Privacy Policy.

Other Sources: To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information from third-party service providers and partners to help detect fraud and safety issues. We may combine this information with the data we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers to enhance our fraud prevention, security investigation, and risk assessment efforts. We may also receive information about your activities on and off the Pridebnb Platform, or about your experiences and interactions from our partners. In certain cases, we may receive health information, including but not limited to information related to contagious diseases, with your consent.

3. HOW WE USE INFORMATION WE COLLECT

At Pridebnb, we value your privacy and are committed to using your personal information responsibly. We use the information we collect in the following ways:

3.1 Provide, Improve, and Develop the Pridebnb Platform:

Facilitate access to the Pridebnb Platform, including making and receiving payments. Enable communication between members. Process your requests and provide customer support. Conduct analytics, research, and debugging to improve our services. Send you messages, updates, security alerts, and account notifications. Process and handle insurance claims or similar claims. Personalize and customize your experience based on your interactions with the platform. Enable the use of our enterprise products and accommodation services. Facilitate referral invitations, trip planning, fraud detection, and other authorized purposes related to your contacts' information.

3.2 Create and Maintain a Trusted and Safer Environment:

Detect and prevent fraud, spam, abuse, and other harmful activities. Combat discrimination and ensure a safe environment for all users. Conduct fraud prevention, security investigations, and risk assessments. Verify and authenticate information provided by users. Conduct background checks and comply with legal obligations. Protect the health and well-being of users and the public. Resolve disputes and enforce agreements. Determine eligibility for certain types of bookings. Comply with the law, respond to legal requests, and protect our rights. Assess and evaluate user interactions with the platform and information obtained from third parties.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing:

Send promotional messages, marketing, advertising, and other information based on your preferences. Personalize and improve our advertising efforts. Administer referral programs, rewards, surveys, and promotional activities. Analyze characteristics and preferences to send targeted promotional messages. Invite you to events and relevant opportunities. Send promotional messages based on your consent.

3.4 Analyzing and Sharing Your Communications:

Review, scan, or analyze communications for fraud prevention, security investigations, and other purposes outlined in this policy. Mask contact information and detect illegal or inappropriate activities. Improve product offerings and provide customer support. We will not use your messaging communications to send third-party marketing messages or sell reviews or analyses of these communications. Share communications as outlined in the "Sharing & Disclosure" section of this policy.

3.5 Linking Third-Party Accounts:

Link your Pridebnb account with third-party services like social networks. Share information between linked accounts according to your settings and authorizations. Display certain information on your public profile. Allow Friends on Pridebnb or the third-party service to see your activities and connections. Store, process, and transmit information for fraud prevention and security purposes. 3.6 Provide Payment Services:

Enable or authorize third parties to use Payment Services. Detect and prevent money laundering, fraud, and security incidents. Comply with legal and compliance obligations. Enforce payment terms and policies. Provide and improve Payment Services. We take appropriate measures to protect your personal information and only use it for the purposes outlined in this Privacy Policy.

4. SHARING & DISCLOSURE

At Pridebnb, we value your privacy and are committed to protecting your personal information. We want to provide you with a clear and understandable privacy policy. Therefore, we have rewritten our privacy policy as follows:

4.1 Sharing With Your Consent or at Your Direction

We understand the importance of your consent and will only share your information as described when you provide consent. This includes situations such as authorizing a third-party application or website to access your Pridebnb account or participating in promotional activities by Pridebnb partners or third parties. In some cases, we may de-identify certain information, such as your email address, and share it with social media platforms to generate leads, drive traffic to Pridebnb, or promote our products and services in compliance with applicable laws.

4.2 Sharing Between Members

To facilitate bookings and interactions between Members, we may share information in various scenarios:

Between Guests and Hosts: When a booking request is made, when there is a co-host, or when a dispute is submitted, certain information such as profiles, names, names of additional Guests, cancellation history, review information, age of guest (where permitted by law), dispute outcome (if applicable), and other information you choose to share and submit may be shared. Additionally, when a booking is confirmed, additional information may be shared to assist with coordinating the trip, such as profile photos and phone numbers. If you are a Host with a confirmed booking, certain information may be shared with the Guest and any additional Guests they invite, such as your profile, full name, phone number, and Listing address. Communication between Members may also involve sharing information such as names, profile pictures, and message content.

Between Guests: If you, as a Guest, invite additional Guests to a booking, certain information may be shared with each additional Guest, including names, travel dates, Host names, Listing details, Accommodation addresses, and other related information.

Between Hosts: If you accept an invitation to host with another Member, you authorize those Members (such as co-Hosts) to access and update your information and Member Content. This may include information like your full name, phone number, Listing address, calendar, Listing information, Listing photos, and email address.

4.3 Information You Publish in Profiles, Listings, and Other Public Information

We provide you with the option to make certain information publicly visible, such as your public profile page, listing pages, reviews, and content in community or discussion forums. Your public profile and other content you make available may also be displayed on third-party sites, platforms, and apps. Please note that information you share publicly on the Pridebnb Platform may be indexed by third-party search engines, although you can opt-out of this feature in your account settings.

4.4 Host Service Providers

Hosts may utilize third-party services to assist with managing or delivering their services, such as cleaning services or lock providers. In some cases, Hosts may share information about Guests (such as check-in and check-out information, Guest names, and Guest phone numbers) with these third-party service providers using features on the Pridebnb Platform.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights

We may disclose your information in situations where we are required or permitted to do so by law. This includes disclosing information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members to comply with legal obligations, respond to valid legal requests, prevent illegal activities, protect against liability, enforce our agreements with Members, or protect the rights, property, or safety of Pridebnb, its employees, its Members, or the public. We will make reasonable efforts to notify Members about legal requests, unless prohibited by the legal process or where providing notice would be futile, ineffective, create a risk of injury or harm, or expose Pridebnb to a claim of obstruction of justice.

In jurisdictions where registration, notification, permit, or license applications or numbers are required, we may share information of participating Hosts with the relevant authority for compliance purposes.

4.6 Programs with Managers and Owners

To facilitate programs with Building Management, we may share personal information of Hosts and Guests with landlords, management companies, homeowners' associations, property owners, and/or property managers. This sharing of information is intended to enable hosting services, compliance with applicable laws, security, billing, and other related services.

4.7 Host Information Provided to Pridebnb for Work Customers

If a booking is designated for a business or work purpose and made by a Guest affiliated with an Enterprise enrolled in Pridebnb for Work, we may disclose booking-related information to the Enterprise to ensure proper performance of our contract and service provision. Upon request, we may also share this information with third parties engaged by the Enterprise to provide support services.

4.8 Service Providers

We work with affiliated and unaffiliated service providers to assist us in running our business and ensuring compliance. These service providers help us with identity verification, background checks, fraud prevention, security investigations, risk assessments, product development, customer service, advertising, payments services, insurance claims processing, and communication analysis. We ensure that these providers are contractually bound to protect your personal information and grant them access to your information only for the purpose of performing these tasks. It's important to note that other Members may use services other than Pridebnb to process data, and those services are subject to applicable laws with varying levels of data protection.

4.9 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event involving Pridebnb, we may sell, transfer, or share some or all of our assets, including your information. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.10 Corporate Affiliates

To support the provision, integration, promotion, and improvement of the Pridebnb Platform and our affiliates' services, we may share personal information within our corporate family of companies. This includes sharing information with Pridebnb, Inc., Pridebnb Payments, Pridebnb Ireland, Pridebnb GSL, and Pridebnb China. These sharing practices are in line with our commitment to protecting your privacy and providing you with the best possible experience on our platform.

We hope this revised privacy policy provides you with a clearer understanding of how we handle and share your information. If you have any questions or concerns, please refer to our privacy policy for further details or contact our customer support team.

5. OTHER IMPORTANT INFORMATION

5.1 Third-Party Partners & Integrations

Pridebnb may provide links to third-party services, but please note that these services are not owned or controlled by Pridebnb. When you choose to use these third-party services, you are directly interacting with them and providing your information to them. The privacy policies of these third-party providers, such as Google Maps/Earth, Google, PayPal, and Citi, will govern the use and protection of your information when using their services. You can find more information about how Google uses information in their Privacy Policy.

6. YOUR RIGHTS

You have the right to exercise certain rights regarding your personal information, in accordance with applicable law. To make a request regarding your data subject rights, please refer to our dedicated page on data subject rights requests for more information on how to submit a request. We may require you to verify your identity and provide additional details before taking further action on your request.

If you reside in a country that falls under the General Data Protection Regulation (GDPR) or the Brazil General Data Protection Law (LGPD), you can learn more about your rights on our website. For residents of China, specific information about your rights is available on our website as well.

6.1 Managing Your Information

You can access and update certain personal information through your Account settings. If you have linked your Pridebnb Account to a third-party service like Facebook or Google, you can change your settings and unlink your Account from that service through your Account settings. It is your responsibility to ensure that your personal information is accurate and up to date.

6.2 Data Access and Portability

In certain jurisdictions, you may have the right to request copies of your personal information or information about how we handle your personal information. You may also request copies of personal information you have provided to us in a structured, commonly used, and machine-readable format, or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure

In some jurisdictions, you have the right to request the deletion of your personal information. However, please note that certain circumstances may require us to retain your personal information, such as for our legitimate business interests, compliance with legal obligations, or the protection of our platform and community. Additionally, information you have shared with others, such as reviews or forum postings, may continue to be publicly visible on Pridebnb even after your Account is canceled. We also maintain backup systems that may retain residual copies of your personal information for a limited period of time.

7. SECURITY

While no organization can guarantee perfect security, Pridebnb is committed to implementing and updating administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy in accordance with applicable law. If any changes are made, we will post the revised Privacy Policy and update the "Last Updated" date at the top. In the case of material changes, we will provide you with notice via email at least thirty (30) days before the changes take effect. If you do not agree with the revised Privacy Policy, you have the option to cancel your Account. If you continue to access or use the Pridebnb Platform after the revised Privacy Policy becomes effective, your continued use will be subject to the updated Privacy Policy.

9. CONTACT INFORMATION AND RESPONSIBLE PRIDEBNB ENTITIES

For questions or complaints regarding this Privacy Policy or how Pridebnb handles personal information:

You can reach us by email at info@pridebnb.co, using subject line: "Legal Privacy"