Oh no, something went wrong. Please check your network connection and try again.

Help center > Guests > Your reservations

Managing Your Reservation: Steps for Cancellation and Refund

Adjusting your plans has never been easier with Pridebnb's cancellation and refund process. In this guide, we'll walk you through the steps to cancel a reservation, inform your host about the changes, and explore the options available for refunds.

In this article

Canceling Your Reservation

If your plans have changed and you need to cancel your reservation, we've got you covered. Follow the steps below to cancel your reservation.

Cancel your Reservation (*Required)

To cancel your reservation, please contact the Pridebnb support team, and kindly provide the following information. (48-hour cancellation notice is required)

  • Forward the email confirmation titled "Your booking request was accepted" for the reservation you wish to cancel.

If you are unable to locate the email confirmation, please provide us with the following details, enabling us to retrieve your order and proceed with the cancellation:

  • Name and link of the listing

  • Name and link of the Host

  • Date of your purchase

  • Check-in date

Notify your Host (Optional)

In addition to reaching out to the Pridebnb support team, we recommend notifying the host for the upcoming change. Please follow the steps below:

  • Go to Inbox and click "As a guest".

  • Select the reservation you want to change in the message marked "Accepted".

  • Send a message to the host requesting the cancellation. Feel free to share the reason for the cancellation, if you'd like to (optional).

  • Review your changes and click "Send message."

Once you've sent the request, your host will receive a notification.

If you need to make changes to your reservation (number of guests only), please click here.

Understanding Hosts' Cancellation Policies

Cancellation policies can vary among hosts, impacting the potential refund amount you might receive.

The default cancellation policy on Pridebnb is 'Flexible.' However, hosts have the option to choose a different policy that aligns with their preferences.

If a host decides on a more restrictive cancellation policy, it should be clearly stated in the listing description, along with detailed explanations of its terms. To explore available cancellation policy options, you can click here.

Please be aware that a 48-hour cancellation notice is required for canceling your reservation. If you cancel within 48 hours of your check-in time, you may not be eligible for a refund.

If you have any further questions or need assistance, please refer to your confirmation email or reach out to our support team.

Requesting a Refund During Your Stay

In case you encounter an issue during your stay, you have options to address it.

You can reach out to your Host to resolve the problem, request a partial refund, or even request to cancel your reservation for a full refund. It's important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond.

If they decline or fail to respond, you can request Pridebnb's assistance by asking them to step in and help resolve the matter.

Our Cancellation and Refund Policy

At Pridebnb, cancellations and refunds are always processed in full. Once a booking has been accepted by the provider, only Pridebnb team has the ability to cancel it. The platform has flexibility to allow and manage cancellations at any point before the booking's end time plus two days.

Please note that once the booking end time plus two days has passed, the transaction is automatically marked as completed, and a payout is initiated to the provider's bank account. It's important to be aware that refunds are no longer possible beyond this point.

While the payout may take several days to process, we are unable to issue refunds once the transaction has been completed.

If you have any questions or need further assistance regarding cancellations and refunds, please don't hesitate to contact our support team. We are here to help you.