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Help center > General info > Safety

Safety Concerns

In this article, we'll be discussing important topics such as reporting and blocking users, home safety measures, building trust in our community, background checks, and much more to ensure a safe and secure experience on Pridebnb.

Reporting and Blocking

At Pridebnb, we take safety and security seriously, and we want to ensure that every user feels comfortable and respected within our community. If you encounter any concerning behavior from another user, we offer the option to report the user to the Pridebnb support team, to prevent any further communication. Follow these steps to report and block a user:

  • Please reach out to the Pridebnb support team.
  • Share the user name and user link of the person you want to block.
  • Take a moment to provide details about the incident and the reason for your report.
  • Provide any further information that may be helpful for the review process.
  • Click "Send" to submit your report.

Once the incident is thoroughly investigated, we will notify the user involved and issue a warning, advising them not to contact you in the future. If, despite the warning, the harassment persists, please contact our Pridebnb support team immediately, and we will take swift action by permanently banning the individual(s) from the Pridebnb platform.

Your safety and well-being are our top priority, and we are committed to creating a secure and respectful community for all users.

Home Safety: Smoke and Carbon Monoxide Alarms

The safety and well-being of both hosts and guests are paramount at Pridebnb. We strongly encourage hosts to install smoke and carbon monoxide alarms in spaces that utilize fuel-burning appliances. Regular testing and maintenance of these alarms are essential to ensure they function correctly in case of emergencies.

As regulations concerning alarm placement may vary by location, we advise all hosts to familiarize themselves with their local laws and requirements.

If your place exclusively uses electric appliances and does not have an attached garage, you have the option to indicate that a carbon monoxide alarm is unnecessary. Nevertheless, it is essential to review your local regulations, as they might mandate multiple working smoke and carbon monoxide alarms in specific spaces.

For hosts who already have smoke and carbon monoxide alarms installed, we recommend updating this information on your listing page. Navigate to the "Safety" section on our website's Listing details to ensure accurate and up-to-date information for your guests:

  • Go to "Your home".
  • Locate the Listing you wish to edit and click "Edit listing".
  • Click on "Details" and scroll down to "Safety"
  • Select the options that apply:
    • Smoke Alarm
    • Carbon Monoxide Alarm

In line with our global outreach, we often use the terms "alarm" and "detector" interchangeably to communicate effectively with our diverse audience.

Building Trust Between Hosts and Guests

At Pridebnb, we are committed to fostering the world's most trusted community, where hosts and guests feel safe and secure during their interactions. To achieve this, we have implemented several features that promote trust and transparency.

Our secure messaging system allows open communication while ensuring user privacy. Reviews offer valuable insights into previous experiences, helping guests make informed decisions about potential hosts, and vice versa.

At Pridebnb, we prioritize safety for both hosts and guests. We strongly advise hosts to take measures to protect against potential damages, and our guest screening process is designed to ensure a secure community. If you encounter any suspicious or inappropriate activity, we encourage you to report it, as your contribution plays a vital role in maintaining a safe environment for everyone.

To report any concerning behavior, click on the flag icon found on user profiles, listings, or messages. This information is crucial for our experienced team to take prompt action and ensure a secure environment for all our users.

Ensuring Safety in Listings

To ensure transparency and prevent any surprises, we ask hosts to responsibly welcome guests by completing all safety and accessibility sections in their listings. Beyond basic listing information, there are crucial safety considerations that should be communicated to potential guests.

  • Pool/Hot Tub: If your property has direct access to a swimming pool or hot tub, it should be protected by a gate or lock to prevent accidents.
  • Body of Water: For properties with access to oceans, ponds, creeks, or other bodies of water, guests should be informed about any safety measures in place.
  • Climbing or Play Structure: If your property offers unrestricted access to playsets, swings, slides, or ropes, inform guests of any potential risks.
  • Unprotected Heights: Access to areas or structures higher than 1.4 meters/4.6 feet without proper railings or safety measures should be communicated to guests.
  • Potentially Dangerous Animals: If guests may encounter potentially dangerous animals like horses, mountain lions, or dogs, inform them about safety precautions.
  • Furthermore, hosts are required to disclose the presence of cameras and other security devices on the property, even if they are not in use. This includes security cameras, recording devices, smoke alarms, and carbon monoxide detectors.

The presence of smoke alarms and carbon monoxide detectors is especially critical for guest safety. If these devices are not present, "Smoke alarm not reported" or "Carbon monoxide alarm not reported" will be displayed in the "Things to know" section. Guests must be aware of these safety features, even if they are not required.

Concerns about Reservation Location

While we encourage guests to feel excited about their reservations, we understand that sometimes they may have concerns about the location they chose. If you find yourself in this situation, we recommend taking a few steps to address your concerns effectively:

  1. Read Listing Description: Start by carefully reading the host's listing description, including details about amenities, house rules, and the guidebook, if available. This information can give you a better understanding of the property and the surrounding area.

  2. Contact Your Host: If you still have concerns or questions about the neighborhood or location, don't hesitate to reach out to your host. They can provide you with additional insights and address any specific worries you may have.

  3. Check Cancellation Policy: Before making a final decision, review the host's cancellation policy to understand your options in case you decide to cancel your reservation.

  4. Extenuating Circumstances: If your concerns are related to unforeseen events, such as current events or political unrest in the area, you may be eligible for a full refund under extenuating circumstances. In such cases, contact Pridebnb directly to discuss your situation.

At Pridebnb, we want you to have a safe and enjoyable experience.