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Help center > Policies > Your account

Account Authenticity

Welcome to this article where we'll explore Pridebnb's policies, safety measures, and account requirements. From understanding cancellation and exceptional circumstances to enhancing identity verification and booking requirements, we'll delve into how Pridebnb prioritizes the safety and satisfaction of its diverse community.

In this article

What We Allow and Do Not Allow

At Pridebnb, we place a paramount emphasis on the safety and security of our diverse and inclusive community. To ensure a secure and enjoyable experience for all users, we have established clear guidelines regarding account creation, verification, and booking requirements.

What we allow

  1. Verified Identity: We understand the importance of building trust among our guests and hosts. Therefore, when booking a stay, we may request your valid and accurate personal information, including your legal name, address, phone number, and other contact details. This information is essential for authenticating your identity and maintaining a trustworthy environment.

  2. Government ID Verification: In our commitment to fostering transparency and authenticity, we may ask you to provide a photo of your Government ID, such as a driver's license, passport, identity card, or visa. This additional verification step further enhances the confidence and assurance of all members of our community.

What we do not allow

  1. Identity Misrepresentation: We firmly uphold the principle of representing oneself authentically. Thus, it is imperative that accounts accurately reflect the account creator's identity and provide information, photos, or documents that match that person's true identity.

  2. Underage Users: In adherence to safety protocols, individuals under the age of 18 are not permitted to create a Pridebnb account or make reservations. For their safety, they must be accompanied by an adult during stays or Experiences.

  3. Dangerous Affiliations: Pridebnb prohibits individuals affiliated with extremist groups, hate groups, or organized crime from having an account on our platform. We are committed to maintaining a welcoming and inclusive environment, free from any harmful associations.

Booking Requirements

We aim to make the booking process as seamless as possible while ensuring essential information is collected to guarantee a smooth experience for both guests and hosts. When booking a stay, we require the following basic information:

  • Full name: To accurately identify and communicate with you throughout your journey.
  • Email address: For essential communication and updates related to your reservation.
  • Confirmed phone number: To facilitate contact in case of any important updates or concerns.
  • Payment information: To process and confirm your reservation securely.

Identity Verification

Depending on the destination and other factors, we may request identity verification during the booking process. This could include:

  • Legal name, address, and/or other personal information: In some cases, providing these details is sufficient for verifying your identity.
  • Photo of your Government ID: As an additional layer of verification, we may request a photo of your Government ID, such as a driver's license, passport, identity card, or visa. Rest assured that this information is handled with the utmost confidentiality and compliance with our Privacy Policy.
  • Selfie: In exceptional cases where Government ID verification is challenging, we may request a selfie as an alternative method of verification.

Privacy and Security

At Pridebnb, your privacy is of utmost importance to us. We take comprehensive measures to protect your identification information, and it is never shared with hosts or other guests. Your payment information and email address remain confidential, ensuring a safe and secure experience on our platform. We strive to create a space where everyone can feel confident and at ease, fostering a sense of belonging in our vibrant and diverse community.

Pridebnb remains committed to providing a safe and inclusive platform for all its users. By implementing robust policies and verification procedures, we strive to maintain a secure environment for guests and hosts alike.

If you have any questions or require additional assistance, our dedicated support team is always ready to help. Your safety and satisfaction are our top priorities, and we look forward to ensuring a seamless and enjoyable experience for everyone within our community.