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Building Trust through Identity Verification

Ensuring a secure and reliable environment is paramount at Pridebnb, where trust is the foundation of our community. We've implemented rigorous identity verification measures in partnership with Stripe, a trusted payment platform, to authenticate users on our platform. By verifying personal information like legal names, addresses, phone numbers, and government IDs, we're committed to fostering trust and maintaining the authenticity of our diverse community of guests and hosts.

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Verifying Your Identity on Pridebnb

At Pridebnb, we prioritize trust and safety within our community of guests and hosts. While no identification process can guarantee absolute certainty, we have implemented measures to foster confidence and ensure the authenticity of users on our platform.

Identity verification is an integral part of our commitment to maintaining a trustworthy environment. To facilitate this process, we have partnered with Stripe, a trusted payment platform, to conduct online identity verification.

For both guests and hosts, we require the verification of personal information. When making a booking or becoming a host, we may request the following details:

  • Legal Name: We verify your legal name for identification purposes.
  • Address: Providing your address helps to establish your identity and ensure accurate communication.
  • Phone Number: A verified phone number adds an extra layer of security and enables efficient communication.
  • Government ID: We may ask for a photo of your government-issued identification, such as a driver's license, passport, identity card, or visa.
  • Selfie: In certain cases, we may request a selfie to ensure it matches the provided government ID.

These verification steps contribute to building a reliable and trustworthy community on Pridebnb. Rest assured that your privacy is of utmost importance to us, and we handle your personal information in accordance with our Privacy Policy.

For further information on trust and safety at Pridebnb, we encourage you to review our comprehensive resources and guidelines. Our commitment to verification processes is aimed at fostering a secure and enjoyable experience for all our users.

If you have any questions or concerns regarding identity verification or any other aspects of using Pridebnb, please feel free to reach out to our dedicated support team. We are here to assist you.

How Identity Verification Work

Pridebnb works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe helps with everything from accepting payments to managing subscriptions to verifying identities.

Stripe helps Pridebnb confirm your identity by conducting the following checks:

  1. Stripe captures images of the front and back of your government-issued photo ID and reviews it to make sure that the document is authentic. They’ve built an automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.

  2. Stripe captures photos of your face and reviews them to confirm that the photo ID belongs to you. They’ve built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on your appearance—but it’s a higher-tech and more accurate way to identify you as a unique person.

  3. Stripe collects your name, date of birth, and government ID number, and validates that it’s real. They’ll check this information against a global set of databases to confirm that it exists.

Stripe will ask for your consent before collecting and using your biometric information. They’ll only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.

Learn more about how Stripe handles and stores your data.

Best Practices for a Successful Verification

Before starting the verification process, here’s what you need:

  • A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document isn’t expired.

  • A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.

The quality of the images captured affects success rates dramatically. Below are a few best practices to help make sure that your verification succeeds:

  • Capture a clear image. Make sure that the images aren’t too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.

  • Don’t block any part of your ID document in the image. Ideally you can lay it flat to take the photo.

  • Don’t block any part of your face. Remove sunglasses, masks, or other accessories.

  • Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.

Protection of Your Verification Information

Ensuring the security of your data is a top concern at Pridebnb. Your information, including name, email address, and phone number (if shared), is accessed only to a limited extent by Pridebnb. However, it's important to note that Stripe is the sole entity with access to the data you provide during the verification process.

We trust Stripe to securely store your verification data, as they adhere to access controls and security protocols that match or exceed those employed for their own KYC and payments compliance data.

Learn more about how Stripe handles and stores your data.

The identity verification process is a crucial step in maintaining a secure and trustworthy community on Pridebnb.

We understand the significance of safeguarding your personal information and ensuring the authenticity of our users. By partnering with Stripe, a trusted platform renowned for its stringent security measures, we have implemented a robust verification system that helps create a safe environment for all. Your privacy is of utmost importance to us, and we handle your verification data with the highest level of care in accordance with our Privacy Policy.

If you have any further questions or concerns regarding the identity verification process or any other aspect of your Pridebnb experience, our dedicated support team is here to assist you. Feel free to reach out at any time. Your safety and peace of mind remain our top priorities.