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Help center > Hosts > Your reservation

Dealing with Uncomfortable Guest Situations

Your safety and comfort are our top priorities at Pridebnb. If you ever find yourself in a situation where a guest makes you uncomfortable or violates your house rules, remember that you have the right to take appropriate action.

In this article we cover:

Before Accepting a Trip Request

Ensuring a positive and secure hosting experience is paramount at Pridebnb. To achieve this, we recommend following our comprehensive safety tips to get to know potential guests, set up your place with care, and safeguard yourself throughout the process. By taking these precautions, you can create an inviting and safe environment for your guests.

Get to Know Potential Guests

Before accepting a trip request, take the time to review the guest's profile and communication history. Look for positive reviews from other hosts and check if they have completed their verification process. A well-rounded profile with verified identification helps build trust between you and the guest.

Communicate Clearly

Establish open and clear communication with the guest. Respond to inquiries promptly, address any questions they may have, and provide all the necessary details about your listing, including house rules, amenities, and local attractions. Clear communication fosters a positive guest experience and minimizes misunderstandings.

Set Up Your Place with Care

Prepare your listing to ensure a comfortable and enjoyable stay for your guests. Clean and tidy the space thoroughly, provide fresh linens and towels, and ensure all essential amenities are in working order. Personal touches like welcome notes or local recommendations can enhance your guests' experience.

Know Your Rights and Responsibilities

Familiarize yourself with your rights and responsibilities as a host. Understand Pridebnb's policies and guidelines to ensure a smooth hosting experience. By being well-informed, you can handle situations confidently and make informed decisions.

Trust Your Instincts

If something doesn't feel right or makes you uncomfortable about a potential guest, trust your instincts. Prioritize your safety and peace of mind. While declining an individual trip request will not negatively impact your listing's placement, frequently declining requests may affect your search result placement. However, your safety and comfort always come first.

Remember, at Pridebnb, we value the safety and satisfaction of both hosts and guests. By adhering to these safety tips, you can create a positive and secure hosting environment for everyone involved. If you ever have any concerns or need assistance, our support team is available around the clock to provide help and guidance.

After Confirming a Reservation

When You Feel Unsafe or Threatened

At Pridebnb, we understand that your safety is of utmost importance. We want you to feel secure and protected throughout your hosting experience. If, at any point, you find yourself in an emergency situation or feel threatened, it is essential to take immediate action to ensure your well-being.

The first step in such situations is to contact local police or emergency services without delay. Your safety is our top priority, and we urge you to seek help from the appropriate authorities who can respond quickly and effectively to any emergency.

In addition to reaching out to local authorities, our dedicated support team is always available to provide further assistance and guidance. Whether you need immediate help or have questions and concerns about your safety as a host, our team is here to support you.

At Pridebnb, we are committed to fostering a safe and secure hosting environment. Your peace of mind is important to us, and we want you to feel confident in your hosting journey. Trust that we are here to assist you whenever you need it, ensuring your safety and well-being are our top priorities.

Our Commitment to a Safe Hosting Experience

At Pridebnb, our foremost priority is to provide a safe and secure environment for all members of our community, including hosts and guests. We are deeply committed to fostering a positive and secure hosting experience, and to achieve this, we have implemented a robust set of policies designed to protect our valued guests throughout their stays.

One of our core policies is to safeguard guests from last-minute host cancellations. We understand that unexpected cancellations can be frustrating and disruptive, so we take measures to minimize such occurrences and ensure guests' reservations are honored.

Furthermore, we diligently verify and monitor listings to prevent inaccurate or misleading information. We want guests to have a clear and accurate understanding of the amenities, conditions, and features offered by each listing, allowing them to make informed decisions when booking their stays.

Additionally, we ensure that the promised amenities and conditions are met to provide guests with a comfortable and enjoyable experience. If any issues arise during a guest's stay, we work closely with hosts to address and resolve them promptly, ensuring guests' satisfaction and well-being.

Our commitment to a safe hosting experience extends beyond policies; we actively encourage open communication between hosts and guests to foster trust and transparency. Should any concerns or questions arise, we provide a user-friendly Resolution Center, where hosts and guests can engage in constructive dialogue and find fair solutions to any issues that may arise.

Pridebnb is dedicated to maintaining the highest standards of safety and security within our community. We continually review and improve our policies to adapt to changing needs and emerging challenges, ensuring that every guest can have a memorable and worry-free experience during their stay with us.

Refunding Guests and Guests Complaints

Refunding Your Guest

At Pridebnb, we recognize that unforeseen situations can sometimes disrupt a guest's stay, whether it's due to malfunctioning wifi or amenities that don't meet expectations. As a caring and considerate host, you have the power to address these issues promptly by offering your guest a full or partial refund, as appropriate.

To ensure a quick and hassle-free resolution, we process refunds promptly within 48 hours, keeping your guests informed throughout the process to ensure their satisfaction.

Please reach out to the support team immediately, so that we can notify the guest promptly and process the refund within 48 hours.

Guest Complaints and Refund Policy

In the rare event that a guest raises a valid complaint and it is determined that you, as the host, have not met one or more of our basic hosting requirements, we may request you to provide a refund to the guest. We understand the importance of timely and proactive responses to guest concerns, as we firmly believe in fostering a positive hosting experience for all parties involved.

We're Here to Help

Should you encounter any issues with guests or require assistance with modifying or canceling reservations, rest assured that our user-friendly Resolution Center is at your disposal. This invaluable resource facilitates open communication and dispute resolution between hosts and guests, ensuring that fair and reasonable solutions are achieved for everyone involved.

At Pridebnb, we take great pride in our commitment to your hosting success and overall satisfaction. If you ever need assistance, have questions, or face challenges during your hosting journey, don't hesitate to reach out to our dedicated support team. Our professionals are available around the clock, ready to guide you through any situation you may encounter. Your safety and contentment are our top priorities, and we are fully devoted to helping you create a warm, welcoming, and secure environment for all your guests.

Trust in Pridebnb's unwavering commitment to creating a safe and enjoyable hosting experience for everyone involved. Our platform is designed to support you at every step, ensuring that you can focus on providing exceptional hospitality to your guests with confidence and peace of mind.